MangoPad Privacy Policy
- We don’t record what you type. The keyboard sends text only when you use an AI command.
- We don’t keep your text. Text you send to an AI command is used to make the result, then it is not stored.
- We don’t sell your data and don’t use it for advertising.
- You can delete your account at any time (see “Deleting your data” below).
What we collect
Your account
When you sign in with Apple or Google, we receive your name, your email address and an account ID. We use them to keep you signed in on your devices and to link your plan to you.
Your devices
For each device you sign in on, we keep a random ID that the app creates, the device model, the system version and the app version. This keeps the keyboard signed in and helps us fix problems.
Your settings
The writing-style choices you save (for example tone, format and recipient) are stored with your account so they apply on every device.
Usage
We count how often you use each command and when you last used MangoPad. The free plan uses these counts for its daily limit. The apps also send usage events, for example “a command was used” or “the paywall was shown”, so we can see which features help people. These events never contain the text you write.
Subscriptions
Apple and Google handle payment. We never see your card or bank details. We store the purchase identifiers they give us, your plan and its end date, so the apps know what you have paid for.
Feedback and problem reports
If you use “Problem Report & Feedback” in the app, we receive your message, a screenshot (only if you attach one), the email address you give us so we can reply, and the app version, device model, language and plan, to help us understand the problem. If you are signed in, the message is linked to your account. We use it only to answer you and to fix problems.
Crash reports
On Android, the app sends crash reports through Firebase Crashlytics. On iPhone and Mac, Apple shares crash reports with us only if you have allowed sharing with app developers in your device’s settings.
The text you send to AI
When you tap an AI command (for example Rewrite, Reply, Translate or Grammar), MangoPad sends the selected text, the command and your style choices to our server, which passes them to Google’s Gemini AI service to create the result. The result is sent back to you.
- We do not store the text or the result on our servers or in analytics.
- Our server logs record only your account ID and the length of the text, not the text itself.
- When you pick Reply, the keyboard looks at your clipboard and offers the copied text as the message to reply to. That text is sent only if you run Reply with it.
- Apart from this, the keyboard does not log keystrokes or send what you type in other apps (on Android it can send a crash report if it crashes). Recently used emoji and emoji skin tones stay on your device.
The keyboard asks for “Allow Full Access” so it can connect to our server when you tap a command.
How we use your data
- To run MangoPad: sign-in, AI commands, your settings and your plan
- To apply the free plan’s limits and prevent abuse
- To fix bugs and keep the service working
- To understand which features are used, so we can improve them
- To answer your feedback and problem reports
We don’t sell your data, we don’t use it for advertising, and we don’t track you across other companies’ apps or websites.
Who helps us run MangoPad
We use these service providers. Each one receives only what it needs for its job.
- Google Firebase: sign-in, our database, our server, app settings, Google Analytics for Firebase, and Crashlytics (Android)
- Google Gemini: creates the AI results
- PostHog: product analytics. Events are linked to your account ID, not to your name or email address.
- Apple and Google: sign-in and payments
- Cloudflare: hosts this website
- Service providers that help us receive and manage support messages and watch for errors in our service
Where your data is stored
Our database and server run in Google Cloud’s Singapore region. Some providers process data in other countries; for example, PostHog stores analytics in the United States.
How long we keep it
- Account, device, settings, usage counts and subscription records: until you delete your account
- Server logs: deleted automatically after 30 days
- Feedback messages: until we have handled them; messages sent while signed in are deleted with your account
- Purchase records may be kept longer where needed for tax, legal or fraud-prevention reasons
Deleting your data
- Android: in the app, open the menu on the Home screen and tap Delete account.
- iPhone, Mac, or any device: email us from the address you sign in with, as described on Delete your account.
Deleting your account removes your account, devices, settings, usage counts, subscription record and the feedback you sent while signed in. To also remove analytics events linked to your account ID, or feedback you sent without signing in, email us and we will delete them.
Deleting your account does not cancel a subscription. Cancel it in the App Store or Google Play first, or you may keep being charged.
Your rights
You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Email us at the address below. Depending on where you live, you may also have the right to complain to your local data protection authority.
Children
MangoPad is not made for children under 13, and we don’t knowingly collect their data. If you believe a child has given us personal data, email us and we will delete it.
This website
mangopad.app counts page visits and store-button clicks with PostHog, which sets a cookie. It does not record what you type or replay your visit. Fonts are loaded from Google Fonts.
Changes to this policy
When we change this policy, we update the date at the top of this page. If a change is important, we will also tell you in the app.
Contact
Questions or requests: [email protected]